1. Introduction
Welcome to PlusToPlays's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social casino gaming platform.
Your Privacy Matters: We are committed to transparency in how we handle your data. This policy explains everything you need to know about your privacy on our platform.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Provide and Maintain Our Service
- Create and manage your account
- Process your gameplay and track virtual credits
- Enable social features and interactions
- Manage tournaments and leaderboards
- Provide customer support
3.2 Improve Our Service
- Analyze usage patterns and trends
- Develop new features and games
- Test and optimize user experience
- Detect and fix technical issues
- Conduct research and analytics
3.3 Communicate with You
- Send account-related notifications
- Provide customer support responses
- Send promotional emails (with your consent)
- Notify you of updates and new features
- Respond to your inquiries
3.4 Security and Compliance
- Prevent fraud and abuse
- Enforce our Terms of Service
- Comply with legal obligations
- Protect user safety
- Verify age requirements
3.5 Personalization
- Customize your gaming experience
- Recommend games and features
- Display personalized content
- Remember your preferences
4. Information Sharing and Disclosure
4.1 We May Share Information With:
Service Providers
We share information with third-party service providers who perform services on our behalf:
- Cloud hosting providers
- Analytics services
- Customer support tools
- Email service providers
- Payment processors
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Enforcement of our Terms of Service
- Protection of our rights and safety
With Your Consent
We may share information for other purposes with your explicit consent.
4.2 We Do NOT:
- Sell your personal information to third parties
- Share your information for third-party marketing without consent
- Publicly display your email address or private information
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our Service.
5.2 Types of Cookies We Use:
Essential Cookies
Required for the Service to function properly:
- Authentication and account access
- Security features
- Load balancing
Functionality Cookies
Remember your preferences and settings:
- Language preferences
- Display settings
- Game preferences
Analytics Cookies
Help us understand how you use our Service:
- Usage statistics
- Performance metrics
- Feature effectiveness
Advertising Cookies
Deliver relevant promotions and content:
- Personalized promotions
- Marketing effectiveness
- Retargeting (with consent)
5.3 Managing Cookies
You can control cookies through:
- Browser settings (block or delete cookies)
- Our cookie preference center
- Opt-out tools for specific providers
Note: Disabling certain cookies may limit functionality of our Service.
Learn more in our Cookie Policy.
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
6.1 Security Measures:
- Encryption: Data encrypted in transit using SSL/TLS
- Secure Storage: Information stored on secure servers
- Access Controls: Limited access to personal data
- Authentication: Strong password requirements
- Monitoring: Regular security assessments
- Incident Response: Procedures for security breaches
6.2 Your Responsibility:
- Keep your password confidential
- Use strong, unique passwords
- Log out after using shared devices
- Report suspicious activity immediately
Important: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
7.1 Retention Periods:
- Account Data: For the duration of your account plus 30 days after deletion
- Usage Data: Typically 2 years for analytics purposes
- Support Communications: Up to 3 years
- Legal/Compliance Data: As required by law
7.2 Data Deletion:
When data is no longer needed, we securely delete or anonymize it.
8. Your Privacy Rights
You have the following rights regarding your personal information:
8.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a structured format
- Transfer your data to another service
8.2 Correction and Update
- Update your account information
- Correct inaccurate data
- Complete incomplete information
8.3 Deletion
- Request deletion of your account
- Delete specific information
- Exercise "right to be forgotten"
8.4 Restriction and Objection
- Restrict processing of your data
- Object to certain uses of your information
- Opt-out of marketing communications
8.5 How to Exercise Your Rights:
To exercise any of these rights, contact us at:
- Email: privacy@PlusToPlays.com
- Use our contact form
- Account settings (for some preferences)
We will respond to your request within 30 days.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age.
- We do not knowingly collect information from children under 18
- We require age verification for account creation
- If we learn we have collected data from a child, we will delete it immediately
- Parents who believe their child has provided information should contact us
18+ Only: All users must be at least 18 years old or the legal age of majority in their jurisdiction.
10. International Data Transfers
Your information may be transferred to and processed in countries other than New Zealand.
10.1 Safeguards:
- We ensure adequate protection for international transfers
- We use standard contractual clauses where required
- We comply with applicable data protection laws
10.2 Your Location:
By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending email notifications for material changes
- Displaying a notice in our Service
We encourage you to review this Privacy Policy periodically.